American Exotic Guitars
American Exotic Guitars would like to congratulate and thank you for joining the family! If you are the original owner of the instrument and you are experiencing problems that you feel are warranty related, please contact American Exotic Guitars immediately for preferential services.
American Exotic Guitars’ 5-Year Warranty
Our hand-made instruments feature a 5-year warranty to the original owner; please review the terms of our warranty as listed below.
American Exotic Guitars warrants these instruments to be free from defects in materials and workmanship, subject to the mannerism contained herein.
THIS WARRANTY IS EXTENDED TO THE ORIGINAL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS.
YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.
THIS WARRANTY DOES NOT COVER:
• Any unauthorized repair or service work that has been carried out.
• Any instrument that has been damaged due to an accident, negligence or misuse.
• Shipping damage.
• Normal “wear and tear”, discoloration, fading or damage to the original finish, worn frets, strings, tuners, hardware, gold plating.
• Instrument that has been subjected to extremes of humidity and temperature.
• Any factory installed electronics and hardware after two years from the original date of purchase.
• Instrument on which the serial number has been removed or altered.
AMERICAN EXOTIC GUITARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF AMERICAN EXOTIC GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND AMERICAN EXOTIC GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
If at any time during the warranty, this guitar malfunctions due to faulty materials and workmanship, American Exotic Guitars will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar. All shipping and insurance, including any perceived “collector” value, are the sole responsibility of the original purchaser. On arrival at the American Exotic Guitars factory, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair to the original purchaser will be given. This warranty applies to the United States and other countries.